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General terms & conditions

Terms and Conditions:

  1. Introduction: Welcome to the Emerald and Ash Clothing website! Before you begin shopping with us, we ask that you read and understand our terms and conditions. These terms and conditions outline the rules and regulations for the use of our website.

By accessing or using our website, you agree to be bound by these terms and conditions. If you do not agree to these terms and conditions, please do not use our website.

Our terms and conditions cover a range of topics including but not limited to: account registration, order processing, shipping and delivery, returns and exchanges, privacy policy, and intellectual property rights.

We reserve the right to modify, update, or change these terms and conditions at any time, without prior notice. It is your responsibility to regularly check our website for any updates or changes to these terms and conditions.

  1. Acceptance of Terms: To continue using our clothing website, you must accept our terms and conditions. By placing an order or using any of our website's services, you are indicating your acceptance of these terms and conditions.

If you do not agree to our terms and conditions, please do not use our website.

We recommend that you carefully review our terms and conditions before placing an order or using any of our website's services. If you have any questions or concerns, please contact us for clarification.

  1. Description of Service: Welcome to our online clothing website! We offer a wide range of high-quality clothing options for men, women, and children, making it easy for you to find the perfect items to fit your style and budget. Our website features a user-friendly interface that allows you to easily browse our collection of clothing items and accessories, including tops, pants, dresses, skirts, jackets, shoes, and more.

We are committed to providing a seamless and enjoyable shopping experience for our customers. With detailed product descriptions, size guides, and high-quality images, you can be confident that you're making the right purchase. Our site also features a range of search and filter options to help you find exactly what you're looking for.

We know that shopping for clothes online can be challenging, so we've designed our website with your convenience in mind. You can create a user account to store your preferred shipping and payment information, track your orders, and save items to your wish list. We also offer a range of payment options to make checkout as easy as possible.

At our clothing website, we believe that high-quality clothing doesn't have to come at a high price. That's why we offer a range of affordable options without sacrificing style or quality. We also offer regular promotions, discounts, and free shipping on qualifying orders.

  1. User Accounts: Go to our homepage and look for a "Sign Up" or "Create Account" button, usually located in the top right corner of the page.
  1. Provide your information: Click on the "Sign Up" or "Create Account" button, and you'll be taken to a page where you can provide your name, email address, and create a password. Some websites may also ask for additional information, such as your date of birth or gender.
  2. Verify your email: Once you've provided your information, the website will send you an email to verify your email address. Follow the instructions in the email to confirm your account.
  3. Complete your profile: Once you've verified your email address, you'll be prompted to complete your profile. This may include adding your shipping and billing address, payment information, and other preferences.
  4. Start shopping: With your user account set up, you can start shopping on the website. You can add items to your cart, view your order history, and save items to your wish list.

Creating a user account on a clothing website is free, and it offers many benefits, such as faster checkout, order tracking, and exclusive promotions. If you have any questions or issues setting up your account, please contact our customer support staff. 

  1. Payment and Ordering: 

Add items to your cart: Browse the website and add the clothing items you want to purchase to your shopping cart. You can typically view your cart at any time by clicking on the cart icon located in the top right corner of the website.

    1. Proceed to checkout: Once you've added all the items you want to purchase, click on the "Checkout" button to proceed with your order.
    2. Enter shipping information: You'll need to provide your shipping information, including your name, address, and phone number.
    3. Select shipping method: Choose your preferred shipping method, such as standard or expedited shipping. Some clothing websites may offer free shipping on orders over a certain amount.
    4. Choose payment method: Select your preferred payment method, such as a credit card or PayPal. Enter your payment information, including the card number, expiration date, and security code.
    5. Review and place your order: Review your order summary, including the items you're purchasing, the shipping and payment information, and the total cost. Once you're ready, click on the "Place Order" button to complete your purchase.
    6. Receive confirmation and tracking information: After placing your order, you'll receive an email confirmation with your order details and tracking information. You can typically track the progress of your order on the website or through a link provided in the email.

Most clothing websites offer secure payment processing and encryption to protect your payment information. If you have any questions or issues with the payment or ordering process, most clothing websites have a customer support team available to help.

  1.  Shipping and Delivery: 
  1. Shipping options: Many clothing websites offer multiple shipping options such as standard shipping, expedited shipping, or overnight shipping. The cost and estimated delivery time for each option may differ, so customers can choose the one that best suits their needs.
  2. Delivery timeframe: It's important for the website to clearly state the expected delivery timeframe for each shipping option. This helps customers plan accordingly and know when to expect their package.
  3. Shipping destinations: Make sure to specify which countries or regions the website is able to ship to, as well as any additional shipping costs that may apply for international orders.
  4. Shipping fees: The website should clearly state the shipping fees for each shipping option, so customers can make informed decisions about their purchase. Some websites offer free shipping for orders over a certain amount or for specific promotions.
  5. Tracking information: Customers appreciate being able to track their package during the delivery process, so providing a tracking number and link to the carrier's website can be helpful.
  6. Delivery options: Some clothing websites may offer additional delivery options such as in-store pickup or delivery to a locker. These options can provide more flexibility for customers who may not be able to receive a package at their home or office.

Overall, clear and transparent shipping and delivery information is crucial for customer satisfaction and can help build trust and loyalty with the brand.

  1.  Returns and Refunds: 
  1. Timeframe: The website should clearly state the timeframe in which customers can return an item for a refund. This could be anywhere from 14 days to 30 days or more, depending on the policy.
  2. Condition of item: The website should also specify the condition in which the item must be returned. For example, if the clothing has been worn, washed, or altered in any way, it may not be eligible for a refund.
  3. Refund options: The website should provide information on the available refund options, such as store credit, exchange, or a full refund to the original payment method. The website should also specify the timeframe for the refund to be processed.
  4. Shipping costs: If the item needs to be shipped back to the website, it's important to clarify who is responsible for the shipping costs. Some websites may provide a pre-paid return label, while others may require the customer to pay for shipping.
  5. Return process: The website should clearly outline the steps for initiating a return, such as filling out a return form or contacting customer service. Providing clear instructions and a simple return
  1.  Intellectual Property:


  1. Limitations of Liability:  
    1. Emerald and Ash Clothing provides this website and its contents on an "as is" basis and makes no representations or warranties of any kind, either express or implied, including, but not limited to, the accuracy, reliability, completeness, timeliness, or suitability of the information contained on this website. By using this website, you agree that Emerald and Ash Clothing will not be liable for any damages of any kind, including but not limited to direct, indirect, incidental, consequential, or punitive damages, arising from the use of this website, or any information, content, materials, or products included on or otherwise made available to you through this website, even if Emerald and Ash Clothing has been advised of the possibility of such damages.
    2. This statement sets forth the limitations of liability for the website and its contents, and disclaims any warranties or representations. It also acknowledges that the website and its contents may include inaccuracies, errors, or other defects. The statement limits the liability of the company for any damages that may arise from the use of the website or its contents, including but not limited to direct, indirect, incidental, consequential, or punitive damages.
  1. Dispute Resolution: 
  1.  Customer Complaint: The customer should first attempt to resolve the issue with Emerald and Ash Clothing by contacting customer support via email, or phone.
  2. Investigation: Emerald and Ash Clothing will investigate the complaint thoroughly to determine the cause of the problem and identify possible solutions.
  3. Communication: Emerald and Ash Clothing will communicate regularly with the customer throughout the dispute resolution process to update them on the status of the investigation and any proposed solutions.
  4. Review and Decision: Once the investigation is complete, Emerald and Ash Clothing  will review the findings and make a decision regarding the best way to resolve the dispute.
  5. Proposed Solution: Emerald and Ash Clothing  will propose a solution to the customer, such as a refund, exchange, or other form of compensation.
  6. Acceptance of Solution: The customer can choose to accept or reject the proposed solution. If the customer rejects the proposed solution, Emerald and Ash Clothing  will work with the customer to find an alternative solution.
  7. Implementation: Once a solution has been accepted, Emerald and Ash Clothing  will implement the agreed-upon solution in a timely and efficient manner.
  8. Follow-Up: Emerald and Ash Clothing will follow up with the customer after the solution has been implemented to ensure their satisfaction and to address any remaining issues.


  1.  Changes to Terms and Conditions:

None at this time. 

  1.  Governing Law: 
  1. Canada’s Anti-Spam Legislation (CASL) - protects consumers and businesses from the misuse of digital technology, including spam and other electronic threats. It also aims to help businesses stay competitive in a global, digital marketplace. Learn about the legislation as well as how to protect yourself from spam and how to report it when necessary.
  2. Consumer Protection - Many reputable businesses across Alberta offer quality and legally-compliant services. To help protect consumers from dishonest business activities, Service Alberta posts alerts for individuals and businesses that pose threats to the marketplace. We hope these alerts will help you make informed decisions, and encourage you to research businesses before making large purchases or signing contracts.
  3. Personal Information Protection and Electronic Documents Act (PIPEDA) - The purpose of PIPEDA is to establish, in an era in which technology increasingly facilitates the circulation and exchange of information, rules to govern the collection, use and disclosure of personal information in a manner that recognizes the right of privacy of individuals with respect to their personal information and the need of organizations to collect, use or disclose personal information for purposes that a reasonable person would consider appropriate in the circumstances.
  4. Justice Laws Website - An Act to support and promote electronic commerce by protecting personal information that is collected, used or disclosed in certain circumstances, by providing for the use of electronic means to communicate or record information or transactions and by amending the Canada Evidence Act, the Statutory Instruments Act and the Statute Revision Act
  1.  Contact Information: 

 Emerald & Ash Clothing:

 12701 20 Ave, Blairmore, AB, T0K 0E0


Our mission is to provide you with the best possible shopping experience, so if you have any questions or concerns, please don't hesitate to reach out to our friendly customer service team. We hope you enjoy browsing our collection and finding your new favorite clothing items!

If you have any questions about our terms and conditions or any other aspects of our website, please do not hesitate to contact us. Thank you for shopping with us!